Privacy Statement

Textile Print & Embroidery Ltd. is a garment decoration and workwear business based at Dock Road, Limerick, Ireland. We operate the websites TextilePrint.ie, HiVisWorkwear.ie and SchoolHoodies.ie.

Who we are

For the purposes of data protection law, we are the data controller for the personal information collected through this website. If you have any questions about this statement or about how we handle your data, you can contact us at:

Textile Print & Embroidery Ltd.
Dock Road, Limerick, [insert Eircode]
Email: textileprint@textileprint.ie
Phone: 061 305760

What information we collect

We only collect the information we need to respond to you and run our business. Depending on how you use the site, this includes:

Information you give us through our quote and contact forms. When you request a quote or get in touch, we collect your name, email address, details of what you are looking to order, and any deadline or other information you choose to share with us.

Information we collect automatically. When you visit the site we may collect technical and usage information such as your approximate location, browser type, the pages you view and how you arrived at the site. This is collected through cookies and similar technologies, and only where you have given consent. You can read more in our Cookie Policy.

We do not knowingly collect any special category data (such as health information) and we ask that you do not send us any through our forms.

How we use your information and our legal basis

We use your information for the following purposes:

To respond to your enquiry and prepare a quote. When you submit the quote form we use your details to reply, prepare itemised pricing, and take the steps needed to work toward a possible order. Our legal basis is that this processing is necessary to respond to your request and to take steps before entering into a contract with you.

To fulfil and manage orders. If you go ahead with an order, we use your details to produce, invoice and deliver it, and to keep proper business and tax records. Our legal basis is performance of our contract with you and compliance with our legal obligations.

To understand and improve our website. We use analytics to see how visitors use the site so we can improve it. Our legal basis is your consent, given through the cookie banner.

For advertising and measuring our marketing. We use advertising tools to reach potential customers and to measure which campaigns work. Our legal basis is your consent, given through the cookie banner.

We will only send you marketing emails if you have asked us to or have otherwise consented, and you can opt out at any time.

Cookies and tracking

Our website uses cookies and similar technologies, including Google Analytics and Google Ads. Non essential cookies are only set after you give consent through our cookie banner, and you can change or withdraw your choice at any time. Full details of every cookie we use, and how to manage them, are set out in our Cookie Policy.

Who we share your information with

We do not sell your personal information. We share it only with trusted providers who help us run our business, and only as far as needed. These include:

• Our website host and platform provider, which stores the site and form submissions.
• Google, which provides our analytics and advertising tools.
• Our email and communication providers, used to reply to you and manage enquiries.

These providers act on our instructions and are required to keep your information secure.

Sending data outside the European Economic Area

Some of our providers, such as Google, are based outside the European Economic Area, which can mean your information is transferred to countries including the United States. Where this happens, we rely on safeguards approved under data protection law, such as the European Commission standard contractual clauses, to protect your information.

How long we keep your information

We keep your information only as long as we need it. As a guide:

• Enquiries that do not lead to an order are kept for a reasonable period and then deleted.
• Customer and order records are kept for as long as needed to manage the relationship and to meet our legal and tax obligations, which in Ireland generally means at least six years.
• Analytics and advertising data are kept in line with the retention settings of the relevant tool.

Your rights

Under data protection law you have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct information that is wrong or incomplete.
• Ask us to delete your information in certain circumstances.
• Ask us to restrict or object to how we use your information.
• Ask us to transfer your information to another provider where this applies.
• Withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, contact us at textileprint@textileprint.ie. We will respond within one month.

If you are not happy with how we have handled your information, you have the right to complain to the Data Protection Commission, the Irish supervisory authority, at www.dataprotection.ie.

Keeping your information secure

We take appropriate measures to protect your information against loss, misuse and unauthorised access. No website can be completely secure, but we work to keep your information safe and to deal quickly with any issue that arises.

Changes to this statement

We may update this statement from time to time. When we do, we will change the date at the top of the page. Please check back so you are aware of any updates.

Contact

If you have any questions about this privacy statement or about your information, contact us at:

Textile Print & Embroidery Ltd.
Dock Road, Limerick, [insert Eircode]
Email: textileprint@textileprint.ie
Phone: 061 305760